Frequently asked questions
The majority of our items are shipped from within the U.S., which helps reduce delivery times and ensures a smoother experience for our customers. A small selection of products may ship from our partners outside the U.S., and those may take a little longer (typically 5–7 business days).
Most orders ship within 2–5 business days from the U.S. Select partner items may take slightly longer (5–7 business days). You’ll always receive tracking once your order is on the way.
You'll receive an Order Confirmation email at checkout. Once shipped, you'll get a second email with tracking details to follow your order in real time. Some items may ship from global suppliers, causing slight delays. We appreciate your patience. For assistance, contact us at eleve@elevefashion.co.
Yes! We’re proud to offer international shipping across Europe. Orders are shipped from our U.S. partner warehouses and delivered right to your door. Delivery times may vary depending on your location, but we do our best to get your order to you quickly and safely.
Please note: A few select items may not be available for shipping to Europe or Extended Europe.
Before checking out, please review the product description — if an item isn’t eligible for international delivery, it will be clearly noted there.
We partner with a network of trusted logistics providers to ensure reliable and efficient delivery for all orders.
Depending on the supplier and destination, your order may be shipped via:
Domestic (U.S.) Orders: USPS, UPS, FedEx, or DHL eCommerce
International (Europe & Extended Europe) Orders: DHL Express, YunExpress, ePacket, or regional postal partners
We start processing orders within 24 hours on business days. Our team ships Monday through Friday, and orders placed on Fridays are processed the next business day. Processing times are based on our local time zone. Shipping durations may vary as some items ship from the U.S. and others from global suppliers. We appreciate your patience.
Yes — if the item is still in stock, we’re happy to process an exchange. If it isn’t, you can choose store credit or a refund.
We provide detailed size charts on each product page. If you’re between sizes or unsure, feel free to reach out — our styling team can help guide you to the best fit.